Lunzo CZ Reviews
(Rated by 2 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
5.0
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Return Policy4.5
Recent Customer Reviews (2)
Uta Neudorf
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Marta Marlowe
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Lunzo CZ Pros & Cons
Pros
1
Low prices compared to other platforms, as Lunzo.cz acts as a mediator for purchases from China, which can offer cheaper goods.
2
Fast communication with customers has been noted by some users.
3
Some customers have received their orders successfully, albeit after a delay.
CONS
1
Numerous reports of delays in delivery, sometimes very long (e.g., 10 days or more).
2
Many customers complain about receiving poor quality or incorrect products, described as "junk" instead of what was ordered.
3
Accusations of unwillingness to resolve issues, including constant excuses and lack of proper customer service support.
4
Allegations of being a scam or fraudulent operation, with some users warning others not to buy from them due to non-delivery and refusal to refund money.
5
Customers who paid by card are advised to quickly request contract withdrawal and dispute payments through their bank because refunds from Lunzo.cz may not be forthcoming.
6
The company apparently does not fulfill legal obligations for sellers or intermediaries in the Czech Republic, leading to many complaints filed but little official action.
Lunzo CZ Features and Benefits
Features
Reliable and safe shopping platform
over 5 years of trusted service
Extremely low product complaint rate
less than 1% of items returned due to defects
Over 1,000,000 successfully delivered shipments
demonstrates strong logistics capability
14-day return policy without giving a reason
allows customers to return products hassle-free
Purchase protection guarantee
full refund promptly if the shipment is lost or not delivered
Strong focus on customer satisfaction
strives to maximize positive experiences
Commitment to sustainability
contributes to carbon footprint reduction through tree planting funded by customer orders
No ongoing fees for sellers
sellers pay only when a sale is made, commission-only model with no sale = no fee
Free shipping for customers
subsidized by Lunzo.cz, no shipping fees for buyers
Low prices
cheaper goods compared to other platforms as mediator for purchases from China, emphasizes quality products
Fast communication
with customers, noted by some users